As the sole IT person in the Asia Pacific region, I provided network and workstation technical support to 80 end-users. I offered on-site and remote assistance in Australia, China, Hong Kong, Japan, Singapore, South Korea, and Taiwan.
In my role at Genstar, I participated in the roll-out of new WAN and ensured that each office in the region had the necessary equipment for this deployment.
I developed country-specific knowledge of power requirements, customs requirements, and local software needs.
In addition to maintaining a regional hardware inventory and ensuring software compliance for all workstations and servers, I also designed and documented the PC build that was used company-wide.
Genstar merged with UK-based Sea Containers in 1998. The new company, GE SeaCo, did not offer to renew my contract, and instead hired a local Singaporean to fill my role. I then decided to return to San Francisco.
5 Shenton Way #22-08 UIC Building Singapore 068808
Having dinner with some colleagues in Singapore. (That's me in the dark brown shirt.)
PC Support Analyst March 1997 - August 1997
Prior to working in the Asia Pacific region, I worked at Genstar's global headquarters in downtown San Francisco. This was my first contract assignment; I was placed by Prism Group Consulting which used to be located at 475 Sansome St in San Francisco.
As part of a desktop support team, I assisted more than 200 end-users in three offices in downtown San Francisco (505 Montgomery St, 550 Montgomery St, and 655 Montgomery) and visited all other offices in North America.
While my original contract entailed migrating users to Microsoft Windows 95, I quickly became involved with other projects. These included designing a Microsoft Access 7.0 hardware inventory database, creating a website for the desktop support team, and assisting in the conversion of the network operating system from Novell to Windows NT.
Documented software installation procedures, non-standard software needs by end-users, and problem histories.