Home of Jeff deRhodes
Kaiser Permanente ('09)
Robertson Stephens ('00)
Miller Freeman ('96-'97)
California DMV ('93-'96)
Bank of America ('89-'93)
End-User Support Analyst
May 1996 - March 1997
Provided technical support to 120 PC and MAC end-users, in a Novell NetWare 4.x environment.
Set up new users by creating network and e-mail accounts, and customizing their workstations.
Customized network login scripts for individual users and set up special drive mappings based on users' needs.
Installed remote access capabilities (cc:Mobile, pcAnywhere).
Documented workstation TCP/IP addresses, unique workstation configurations and unusual end-user requirements.
Ensured software compliance for all workstations.
Assisted in the budget process by determining computing needs based on new technologies and changing business functions.
600 Harrison Street
San Francisco, CA 94107